Frequently Asked Questions
What is the normal lead time for an order?
Orders normally arrive within three to five business days of the order date. Pick-up orders placed before 3:30 p.m. CT or PT (depending on the region) are normally ready for pick-up on the next business day.
Where will my wine bottles ship from?
BOB’s wine bottles ship from the closest warehouse listed below:
Ardagh Group Fairfield
2600 Stanford Court
Fairfield, CA 94533
3700 Cleon Street, Suite A
St. Louis, MO 63118
You can also arrange your own freight directly from either of the warehouses above.
What if I need my wine bottles delivered outside the continental United States?
Many of our customers outside of the continental US utilize international freight forwarding services. Freight forwarders are simply agents or exporters that move cargo to an overseas destination. Because they are already familiar with foreign and domestic import and export regulations/documentation, freight forwarding services can easily organize shipping direct from our warehouses to the non-continental US destination of your choice. For more information on freight forwarding, click here or email ardaghBOB@chrobinson.com.
How long does it take to get a price quote?
BOB gives you instant price quotes. From the Products page, just click on the wine bottle you want, and click the Instant Quote button beneath the bottle description. From there, just fill in your desired quantity and zip code, and click Estimate Shipping.
What is the minimum order quantity?
The minimum order quantity is a single unit. At this time, we’re unable to split or break units.
Does BuyOurBottles.com ship internationally?
BuyOurBottles.com ships only to the lower 48 states, but we do have a number of international customers. Customers outside of the lower 48 can either arrange for a preferred carrier to pick up from any of our warehouses, or we can ship to a desired U.S. border location. From there, customers can arrange alternate freight to the final destination.
Are there any price breaks for larger orders?
The price per unit stays constant, but our freight rates do change with additional quantities. Feel free to experiment using our Instant Quote function to determine the quantity that yields the best per unit shipping rate to your location.
Can I schedule a delivery time?
If you’d like to schedule a delivery time, send us an email at firstname.lastname@example.org once you’ve placed your order. We’ll have the driver contact you to schedule a delivery time.
Do I need a forklift?
All of our trucks are outfitted with liftgates, so you won’t need a forklift to unload your pallets. However, once the pallets are on the ground, you may need a pallet jack if the driver isn’t able to back up to the exact location where you want your pallet(s) stored.
What methods of payment are accepted?
We accept major credit cards and PayPal™.
Why do I need to upload a Resale or Tax Exemption certificate?
Because we don’t charge sales tax, we will need your resale or tax exemption certificate in order for you to purchase wine bottles from us. If that is not provided, then, unfortunately, we cannot sell wine bottles to you.
Does BuyOurBottles.com offer closures?
BuyOurBottles.com does not offer closures, but please contact us at email@example.com for more information.
Are there any additional wine bottles available for purchase?
If you’d like to order bottles other than the ones featured here, feel free to browse the catalog at northamerica.ardaghproducts.com. There you’ll find additional bottles available for purchase by the 53’ truckload (not by the pallet).
Are your bottles manufactured using recycled glass?
Yes, every glass bottle manufactured by Ardagh Group is made from 100% natural, sustainable raw materials – recycled glass, limestone, soda ash and silica sand. Glass has been and will always be 100% infinitely recyclable without any loss of quality and purity, and glass recycling is a closed-loop system, creating no additional waste or by-products.