Frequently Asked Questions
What is the normal lead time for an order?
Once an order is placed online, it will be processed within one business day, with the exception of all major holidays. Our typical transit lead time is 3-5 business days, depending on carrier availability and distance to your winery from the BOB warehouse.
Where will my wine bottles ship from?
BOB’s wine bottles ship from the closest warehouse listed below:
Ardagh Group Fairfield
2600 Stanford Court
Fairfield, CA 94533
3700 Cleon Street, Suite A
St. Louis, MO 63118
You can also arrange your own freight directly from either of the warehouses above.
What if I need my wine bottles delivered outside the continental United States?
Many of our customers outside of the continental US utilize international freight forwarding services. Freight forwarders are simply agents or exporters that move cargo to an overseas destination. Because they are already familiar with foreign and domestic import and export regulations/documentation, freight forwarding services can easily organize shipping direct from our warehouses to the non-continental US destination of your choice. For more information on freight forwarding, click here or email ardaghBOB@chrobinson.com.
How long does it take to get a price quote?
BOB gives you instant price quotes. From the Products page, just click on the wine bottle you want, and click the Instant Quote button beneath the bottle description. From there, just fill in your desired quantity and zip code, and click Estimate Shipping.
What is the minimum order quantity?
The minimum order quantity is a single unit. At this time, we’re unable to split or break units.
Does BuyOurBottles.com ship internationally?
BuyOurBottles.com ships only to the lower 48 states, but we do have a number of international customers. Customers outside of the lower 48 can either arrange for a preferred carrier to pick up from any of our warehouses, or we can ship to a desired U.S. border location. From there, customers can arrange alternate freight to the final destination.
Are there any price breaks for larger orders?
The price per unit stays constant, but our freight rates do change with additional quantities. Feel free to experiment using our Instant Quote function to determine the quantity that yields the best per unit shipping rate to your location.
How do I schedule a pick up at one of BOB’s warehouses?
During the checkout process, you can schedule a pickup time using a carrier of your choice. Once your shipment is scheduled with your carrier, simply email the appropriate documentation/BOL to firstname.lastname@example.org to ensure that the BOB warehouse has the appropriate paperwork. Please provide the paperwork at least 24 hours in advance of your scheduled pick up. Also, when the driver arrives at the BOB warehouse, please make sure he has the order number handy (this appears in the confirmation email you receive when you place your order). If you are interested in having BOB ship your wine bottles, you can always get an instant quote on our website.
Do I need a forklift?
All of our trucks are outfitted with liftgates, so you won’t need a forklift to unload your pallets. However, once the pallets are on the ground, you may need a pallet jack if the driver isn’t able to back up to the exact location where you want your pallet(s) stored.
What methods of payment are accepted?
We accept major credit cards and PayPal™.
Why do I need to upload a Resale or Tax Exemption certificate?
States without sales tax include Alaska, Montana, New Hampshire, Delaware and Oregon. If your business is located in one of these states, this information does not apply. BOB does not charge sales tax to our customers. In return, you must submit a copy of your resale certificate or tax exemption form. Each state has specific documentation and information in order to obtain a resale certificate or tax exemption form. Please check with your state’s Treasury/Department of Revenue to find out how you can apply. Your resale certificate or tax exemption form can be uploaded to our website.
For customers located outside the U.S., you must submit a copy of a resale certificate or tax exemption form from the state in which you are taking possession of the glass purchased from BOB.
If you have an existing account, you can upload this documentation by logging into your account by clicking on “Account Information” on the left-hand side of the page. Toward the middle of the page you will see a section titled “Tax Exemption Form Upload.” Choose the file you need to upload and click “Save.”
If you are a new customer, you can upload your resale certificate or tax exemption form during the checkout process. If you are having trouble uploading your documentation, feel free to email us a copy at email@example.com.
Does BuyOurBottles.com offer closures?
BuyOurBottles.com does not offer closures, but please contact us at firstname.lastname@example.org for more information.
Are there any additional wine bottles available for purchase?
If you’d like to order bottles other than the ones featured here, feel free to browse the catalog at northamerica.ardaghproducts.com. There you’ll find additional bottles available for purchase by the 53’ truckload (not by the pallet).
Are your bottles manufactured using recycled glass?
Yes, every glass bottle manufactured by Ardagh Group is made from 100% natural, sustainable raw materials – recycled glass, limestone, soda ash and silica sand. Glass has been and will always be 100% infinitely recyclable without any loss of quality and purity, and glass recycling is a closed-loop system, creating no additional waste or by-products.